Yes, some, and usually it's vague or incomplete/not true.

Makes 100% sense - but you can still do a lot of damage there.

Like any relationship, it can be fixed, if there's good communication.

Customers are people and they leave usually because of bad or lack of communication (this goes deep into product, engagement and marketing)

But, if you don't find out the actual reasons, you'll be fixing a problem that doesn't exist.

Finding out the actual reasons and moving them into your product loop is the key to the game.

Otherwise, if you don't do anything about it, it turns into a kids game: "It won't happen again, I promise..." - then boom, it happens again, in like 5 minutes. Then again until it's an unstoppable avalanche!

Listen to your customers, talk to them, engage, and create a symbiosis.

Always put yourself in their shoes and be honest with your product.

BONUS: there's a know-how on getting 'em back when they're about to leave and post-exit.

Spoiler Alert 🙄

It doesn't solve the actual churn problem, but masks the symptoms - it however gets some revenue back in, until you figure it out.

The Core Churn Problem ? 💎

No magical platform can help you solve everything, but a laser-tailored solution that doesn't cost 6-figure ACV can.